Privacy Policy

At Kneeldress, we take the right to your privacy very seriously, and we make every effort in protecting your personal data. This Privacy Policy explains what information we collect from you when you interact with our website and services and how we use it. With every visit to our website, you agree to the procedures outlined in this policy.

Data we collect

We collect personal information whenever you interact with our website-for example, when you place an order for a rental, register for an account, or when you contact us for help. This may include, but is not limited to, your name, email address, phone number, billing and shipping addresses, payment details, and any other relevant information you provide.

We may also collect non-personally identifiable information, such as your IP address, browser type, and browsing activities on our site, to improve your experience and enhance our services.

How we use your information

We use the information we collect for the following purposes:

• To process your rental orders and fulfill our contractual obligations.
• To improve the functionality of our website and services.
• Communicating to you about your orders, promotions, and updates that are aligned to your interests.
• We may analyze website traffic and trends for us to better decide future improvements.
• Any inquiries or issues you have with our products and services.

Sharing your information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who help us operate our website and fulfill orders, such as delivery services, and email marketing platforms. These third parties are contractually obligated to keep your information confidential and use it only for the purposes specified by us.

Your rights and choices

You are entitled to be given access to, have corrected, or to request to delete any personal information we have about you. You can address your requests at [email protected]. You can also opt out of our marketing communications at any time you want by following the instructions of the emails we send to you.

Compliance with PDPO

We respect and comply with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. This means that we are committed to protecting your personal data and using it in accordance with the law. If you have concerns or questions about how your information is being handled, please do not hesitate to contact us.

Security of your information

We do reasonable measures to ensure that the personal data we collect is safe from unauthorized access, loss, or misuse. Although we are making all efforts to keep a protected environment, please be aware that no online service can provide full security.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in response to legal, operational, or regulatory changes. We encourage you to review this policy periodically to stay informed about how we collect and use your information.

If you have any questions or concerns about this Privacy Policy, please don't hesitate to contact us at [email protected].